Subscription Policy

How does my subscription work?

When you purchase a subscription you'll receive repeat deliveries. This is based on the subscription frequency/interval that you select. 

Your payment details will be stored securely and you will be charged for each replenishment, unless you choose to pay in advance.

If you want to cancel or change your subscription, you can do so at any time. Your order confirmation emails have links to your order. You can also manage your subscription by logging into your account. 

If you are having trouble logging into your account, you might not have created one. Click on "Create Account" then you should have access to manage your subscription. 

How do I change, skip, or cancel my Waterboy subscription? 

Log into your account and click on Subscriptions. Once you access your subscription portal you can: 

• Switch your flavor
• Switch your quanity
• Edit frequency/interval
• Skip or Gift your subscription
• Edit card on file
• Edit address
• Cancel your subscription

 

How will I know when my subscription order will ship?

We'll send you an email reminder three days before your order ships, we recommend adding hello@waterboy.com to your email contacts so it doesn't go to spam. 

You can also log into your account anytime to view your scheduled deliveries. 

 

Do you offer expedited shipping on subscriptions? 

If you would like to expedite your next shipment, please contact hello@waterboy.com or reach us to us through our Contact Page. We will do our best to accommodate your request.